Skip to main content.

Effective Date: May 25, 2026
Version: 2026.1

Play! Gaming & Entertainment is an operating name of R. Paul Martin Construction Co. Ltd. This Privacy Policy explains how Play! Gaming & Entertainment collects, uses, discloses, stores, retains and protects personal information in connection with charitable gaming operations, our premises, Gaming Supplier services, On-Premises Programs, Omni Rewards, reservations and bookings, the online store, social media activities, Dartsee Lanes, and related services.

For readability, this Privacy Policy refers to “Play!”, “Play! Gaming & Entertainment”, “we”, “us”, “our”, or the “Company”. These references mean R. Paul Martin Construction Co. Ltd. operating as Play! Gaming & Entertainment.

By accessing or using our Website, participating in charitable gaming activities at our premises, using on-premises gaming or entertainment services, participating in an On-Premises Program, exchanging or redeeming an Omni Reward, making or managing a reservation or booking, making a purchase through our Online Store, interacting with us through social media, participating in a social media competition, using the Dartsee Lanes, or otherwise interacting with us, you agree to the practices described in this Privacy Policy.

1. Definitions

For the purposes of this Privacy Policy:

“Play! Gaming & Entertainment”, “Play!”, “we”, “us”, “our”, and the “Company” means R. Paul Martin Construction Co. Ltd. operating as Play! Gaming & Entertainment.

“Operating Name” means a business name, trade name, marketing name, brand, signage, website, domain name, email address or advertising name used by the Company to identify or market services, including Play! Gaming & Entertainment and, where applicable, The Social YGK.

“You” and “your” means any individual who visits our Website, participates in charitable gaming activities at our premises, uses on-premises gaming or entertainment services, participates in an On-Premises Program, exchanges or redeems an Omni Reward, makes or manages a reservation or booking, makes a purchase through our Online Store, interacts with us through social media, participates in a social media competition, uses the Dartsee Lanes, or otherwise interacts with us.

“Charitable Gaming Centre” means the physical premises operated under the Play! Gaming & Entertainment operating name where charitable gaming activities, such as bingo and related games, are conducted and managed under the authority of OLG and the oversight of AGCO.

“Website” means the public website operated under the Play! Gaming & Entertainment operating name, and any associated pages, domains, subdomains, booking pages, online store pages or online content under our control that reference this Privacy Policy.

“Service” means, collectively, the charitable gaming operations, Charitable Gaming Centre, Website, on-premises gaming and entertainment services, On-Premises Programs, Omni Rewards, reservations and bookings, Online Store, social media activities, social media competitions, Dartsee Lanes, and all related services, features and activities offered, administered or made available by or on behalf of the Company under Play! Gaming & Entertainment or another applicable operating name.

“Personal Information” means information about an identifiable individual, including but not limited to name, contact details, date of birth, government-issued identification details, transaction or prize information, purchase information, order information, reservation information, booking information, booking notes, gift card information, video images of identifiable individuals, profile pictures, account information, session information, game statistics, reward information, redemption information, validation information, unique codes, social media handles, contest entries, direct messages, incident reports and any other information that can reasonably be linked to an identifiable person.

“OLG” means the Ontario Lottery and Gaming Corporation, which conducts and manages charitable gaming and on whose behalf certain Personal Information is collected and processed.

“AGCO” means the Alcohol and Gaming Commission of Ontario, which regulates gaming activities in Ontario and may receive information in connection with its regulatory oversight.

“FIPPA” means the Freedom of Information and Protection of Privacy Act (Ontario), which applies to certain personal information collected by or on behalf of OLG.

“AML” means anti-money laundering, including measures, processes and obligations designed to detect and deter money laundering and related financial crime.

“PCMLTFA” means the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (Canada) and associated regulations, which set out certain AML obligations applicable to reporting entities.

“Law Enforcement” means police services or other public authorities authorized to enforce applicable laws, including criminal, regulatory or public safety laws.

“Service Provider” means a third-party organization or individual engaged by us to provide services in support of the Service, including but not limited to website hosting, email hosting, analytics, advertising measurement, IT support, security, data storage, backup, reservation and booking services, payment processing, e-commerce administration, booking administration, gift card administration, Gaming Supplier systems, on-premises gaming or entertainment services, reward validation, redemption support, interactive dart lane services, cloud services, customer support or related services.

“CasinoTime Inc.” means CasinoTime Inc., an independent third-party gaming operator whose websites may be linked from our Website through outbound Referral Links and whose Omni Rewards or related program rewards may be accepted for exchange or redemption at our premises.

“CasinoTime Partners Inc.” means CasinoTime Partners Inc., a third-party entity that may operate or administer marketing, affiliate or referral programs and whose websites may be linked from our Website through outbound Referral Links.

“Affiliate Link” or “Referral Link” means an outbound link on our Website that directs you to a third-party site, such as those of CasinoTime Inc. or CasinoTime Partners Inc., and may contain tracking or referral parameters, such as a “btag” or similar code, used by that third party to recognize that the visit originated from our Website.

“Aggregated Data” means summary information that does not identify individual persons, such as total number of referred players, aggregate deposit amounts or aggregate revenue figures.

“Gaming Supplier” means a third-party manufacturer, technology provider, content provider, service provider or systems provider whose products, systems, equipment, software, services or support may be used to provide, administer, monitor or support gaming, entertainment, reward, transaction, validation, reporting or related services at our premises.

“On-Premises Program” means a reward, affiliate, loyalty, promotional, validation, redemption, tracking or similar program operated or administered by us in connection with on-premises transactions, activities, rewards or services.

“Omni Reward” means a reward, benefit, offer, redemption code or similar entitlement awarded, claimed or made available by CasinoTime Inc. or a related program that may be exchanged or redeemed at our premises, subject to applicable terms and conditions.

“Cookies” means small data files stored on your device by your web browser at the request of a website, used to remember preferences, enable certain functionality or measure usage.

“Analytics and Marketing Tools” means technologies such as Google Analytics, Meta/Facebook/Instagram pixels and similar tools that help us understand how the Website is used, measure the effectiveness of advertising and referral activity, support marketing reporting, and measure advertising or promotional content.

“Social Media Platform” means a third-party social media or content platform that we use or on which we maintain a presence, including Facebook, Instagram, X/Twitter and any other social media platform we may use from time to time.

“ResOS” means the reservation and booking platform used to support certain reservations, bookings, guest records, availability, scheduling, communications and related customer service activities.

“Online Store” means any online shop, cart, checkout, ordering, gift card, product or related e-commerce functionality made available through our Website, including functionality supported by WooCommerce, Stripe or other Service Providers.

“WooCommerce” means the e-commerce platform or related functionality used to operate parts of the Online Store, including cart, checkout, customer account, order, gift card, refund and related transaction administration.

“Stripe” means the payment processor used to process certain Online Store payments, refunds, fraud prevention, dispute handling, chargebacks and related payment services.

“Dartsee” means Dartsee Ltd. and its related systems, applications, cloud services, websites, mobile features, account features, support services and related services used to provide the interactive dart lane experience.

“Dartsee Lanes” means the interactive dart lanes available at our premises. The physical lanes are owned or operated by us under Play! Gaming & Entertainment, The Social YGK or another applicable operating name, while certain software, cloud services, mobile features, player account functionality, game statistics, media features, tournament features, QR-code session sharing, memory pages, my.dartsee.com functionality and related technical services are provided and managed by Dartsee.

“CCTV” means closed-circuit television or similar video surveillance systems used at the Charitable Gaming Centre for security, safety and compliance purposes.

2. Regulatory and Legal Framework

The Company operates the Charitable Gaming Centre under the Play! Gaming & Entertainment operating name and under the authority and oversight of:

  • Ontario Lottery and Gaming Corporation (OLG), which conducts and manages charitable gaming; and
  • Alcohol and Gaming Commission of Ontario (AGCO), which regulates gaming in Ontario.

Personal Information collected on behalf of OLG is subject to the Ontario Lottery and Gaming Corporation Act, 1999 and FIPPA. Personal Information collected by or on behalf of OLG is collected pursuant to section 3 of the Ontario Lottery and Gaming Corporation Act, 1999.

We also comply, where applicable, with obligations under PCMLTFA. We collect patron information and transaction data to meet record keeping, patron monitoring, risk mitigation and reporting requirements under applicable law, including the Proceeds of Crime (Money Laundering) and Terrorist Financing Act.

Certain services made available at our premises, through our Website, through our Online Store or through Social Media Platforms are provided or supported by Service Providers, Gaming Suppliers, program partners or third-party platforms. These services may include on-premises gaming or entertainment services, On-Premises Programs, Omni Rewards, reward validation, online purchases, bookings, gift cards, payment processing, analytics, advertising measurement, hosting, email, customer support, social media communications, social media competitions, Dartsee Lanes and related services. These Service Providers, Gaming Suppliers, program partners and third-party platforms may also be subject to their own privacy policies, terms of use, regulatory obligations or legal requirements.

3. Information We Collect

3.1 Website Interactions, Cookies, Analytics and Forms

When you visit our Website, we automatically collect technical and usage information, which can include:

  • IP address;
  • browser type, device type and operating system;
  • date, time and pages accessed;
  • referring pages or links;
  • error logs;
  • information collected through Cookies and similar technologies; and
  • information collected through Analytics and Marketing Tools, such as Google Analytics and Meta/Facebook/Instagram pixels.

We use this information to operate, secure and improve our Website, understand how visitors use the Website, troubleshoot technical issues, measure referral activity, support marketing reporting, and measure the effectiveness of advertising and promotional content.

We may use Google Analytics, Meta/Facebook/Instagram pixels and similar technologies to understand Website usage, measure advertising performance, measure referral activity, improve our services, support marketing reporting, and, where applicable, help deliver or measure advertising or promotional content. These tools may collect or receive information such as IP address, browser and device information, pages viewed, links clicked, referring pages, approximate location information, Cookie identifiers, pixel identifiers and other usage or technical information.

These tools are provided by third parties, including Google and Meta, and information collected through them may be processed by those providers in accordance with their own privacy policies, terms and platform settings. You may be able to manage certain Cookie, advertising or analytics preferences through your browser, device settings, Google settings, Meta settings or other available platform controls.

If you submit information through forms on our Website, such as contact forms, inquiry forms, event forms or similar forms, we collect the information you choose to provide, such as your name, contact details and the content of your message. We use this information to respond to you, manage our relationship with you, provide customer service, and administer the applicable request.

Information submitted through forms may be processed and stored in our Website, email, hosting, customer support or related systems. These systems may be hosted inside or outside Canada, including in the United States of America and Germany.

You can manage Cookie settings through your browser. Restricting Cookies may impact some Website functionality.

3.2 Outbound Referral Links and Affiliate Partners

Our Website may include outbound links to third-party gaming sites operated by CasinoTime Inc. and CasinoTime Partners Inc. These links may contain referral parameters, such as a “btag” or similar identifier, so that those third parties can recognize that a visitor was referred from our Website.

This section applies to outbound Referral Links on our Website. It does not apply to On-Premises Programs, Omni Rewards or other programs where Personal Information may be collected, used or disclosed as described elsewhere in this Privacy Policy.

We may:

  • log click-through activity on these links for our own analytics; and
  • receive Aggregated Data in the form of referral performance reports, such as total number of referred players or aggregated revenue measures.

We do not:

  • receive information that identifies individual players from CasinoTime Inc. or CasinoTime Partners Inc. through these website referral arrangements; or
  • send any Personal Information from our Website to CasinoTime Inc. or CasinoTime Partners Inc. through these links.

CasinoTime Inc. and CasinoTime Partners Inc. do not have general access to our internal patron records or operational systems. However, limited Personal Information may be provided to CasinoTime Inc. where required to administer, validate, support or reconcile Omni Rewards or other applicable programs, as described in this Privacy Policy.

If you follow an outbound Referral Link, any information you provide to the third-party website will be governed by that third party’s privacy policy and terms.

3.3 In-Hall Operations

In connection with operating our Charitable Gaming Centre, we collect Personal Information such as:

Identity and verification information:

  • name, date of birth and contact information;
  • government-issued identification details; and
  • ID scans or identity verification information for age verification, prize verification, AML compliance, regulatory compliance, security or operational purposes.

Gaming activity and transaction information:

  • purchase activity;
  • prize claim information;
  • transaction records;
  • information required under PCMLTFA, where applicable;
  • information required by OLG or AGCO;
  • information related to On-Premises Programs, rewards, redemptions, validations, affiliate or program tracking, transaction identifiers and related activity;
  • information processed by or through Gaming Suppliers where required to provide, administer, support, validate, monitor or report on gaming, entertainment, reward, transaction or related services at our premises;
  • limited information required to validate, administer, reconcile or support Omni Rewards or other third-party reward redemptions accepted at our premises; and
  • other information required to operate, administer, monitor or report on charitable gaming activities.

Security, safety and compliance information:

  • CCTV footage;
  • incident reports involving patrons, visitors, contractors or staff;
  • information used to support trespass, exclusion or self-exclusion checks;
  • information used to investigate fraud, theft, misconduct, security incidents or safety concerns; and
  • other information necessary to investigate safety, compliance or operational issues.

Customer support information:

  • information you provide when you contact us with questions, feedback, complaints or service requests;
  • information related to your visit, purchase, participation, incident or inquiry; and
  • records of our communications with you.

Personal Information used in connection with in-hall operations is not stored on the public Website.

3.4 Gaming Suppliers, On-Premises Programs and Omni Rewards

We may collect, use and disclose limited Personal Information in connection with Gaming Suppliers, On-Premises Programs, Omni Rewards and other reward, validation, redemption, affiliate, promotional or transaction-related programs available at or through our premises.

Depending on the program or service, this information may include:

  • name, contact information or other identifying information;
  • transaction, activity, reward, redemption, validation or program identifiers;
  • unique codes, expiry dates, redemption status and related program information;
  • information required to confirm eligibility, validate a reward, complete a redemption, prevent fraud or misuse, resolve a dispute, reconcile transactions, administer repayment or reimbursement, or comply with applicable legal, regulatory, accounting or business requirements; and
  • technical, audit, support or security information associated with the applicable program, supplier system or transaction.

Where Omni Rewards or similar rewards are exchanged or redeemed at our premises, we may collect and submit limited Personal Information to CasinoTime Inc. for the purpose of validating the reward, administering the redemption, preventing fraud or misuse, resolving disputes, supporting repayment or reimbursement, and maintaining appropriate program, accounting and audit records.

CasinoTime Inc. does not provide or supplement our patron records through this process. Information submitted to CasinoTime Inc. for Omni Reward or similar reward validation is used only for applicable program administration, validation, fraud prevention, reconciliation, repayment, reimbursement, dispute, audit or legal purposes.

Gaming Suppliers and other program partners may process Personal Information as Service Providers or as independent third parties, depending on the applicable service, system, contract or program. Their processing may also be subject to their own privacy policies, terms, legal obligations and technical requirements.

3.5 Promotional Activities, Surveys and Contests

From time to time, we may invite you to participate in surveys, promotions or contests. Participation is voluntary. If you choose to take part, we collect the Personal Information required to administer the activity, such as your name, contact details, eligibility information and information related to your participation.

If you win a contest or promotion, then, subject to applicable law and the specific rules of the promotion, by accepting a prize you may be deemed to consent to the use of your name, city of residence and likeness, such as photographs, for advertising and promotional purposes without additional compensation, except where prohibited by law.

We may also use Personal Information you provide in connection with promotions, surveys and contests to:

  • administer the promotion, survey or contest;
  • confirm eligibility;
  • contact you about your participation;
  • award or fulfill prizes;
  • comply with applicable laws and rules; and
  • provide you with information about our products, services and promotions, and, where permitted by law, about other gaming-related products and services offered by us or our partners.

You can opt out of receiving promotional communications as described in Section 8.

3.6 Social Media Interactions and Social Media Competitions

If you interact with us through Social Media Platforms, including Facebook, Instagram, X/Twitter or any other platform we may use, we collect, receive and use information that you make available to us through those platforms.

Depending on how you interact with us, this information may include:

  • your social media username, handle, profile name or public profile information;
  • comments, messages, reviews, posts, photos, videos, reactions, likes, shares, tags or other content you submit or make available to us;
  • contest entries, eligibility information, entry content, winner selection information and prize claim information;
  • direct messages or other communications sent to us through Social Media Platforms;
  • information required to contact potential winners, confirm eligibility, verify age, administer prizes, obtain releases or comply with contest rules; and
  • platform-generated information, such as timestamps, engagement information, post identifiers, message identifiers or other information made available through the applicable platform.

We use this information to respond to you, moderate our social media pages, administer social media contests or promotions, confirm eligibility, contact potential winners, award prizes, investigate suspected fraud or abuse, enforce contest rules, comply with legal or regulatory requirements, and promote our business, events, contests, winners or activities where permitted by law and the applicable contest rules.

Social Media Platforms are operated by third parties and are not controlled by Play! Gaming & Entertainment. Your use of those platforms, including your decision to post, comment, like, share, message, tag, follow or otherwise interact with us, is also subject to the privacy policies, terms and settings of the applicable Social Media Platform.

If you submit content to us through social media, including photos, videos, posts, comments or messages, that content may be visible to other users depending on the platform, your privacy settings and the nature of the submission. Where permitted by law and the applicable contest rules, we may use contest entries, winner names, likenesses, images, submitted content or statements for promotional, advertising, publicity or public relations purposes.

3.7 Reservations and Bookings

If you make a reservation, booking, event booking or similar request through our Website, by phone, in person, through ResOS or through another booking method we make available, we collect the information required to create, manage, confirm, administer and support the reservation or booking.

Depending on the reservation or booking, this information may include:

  • name and contact information;
  • email address and phone number;
  • reservation or booking date, time, party size, location, duration, availability and status;
  • booking notes, special requests, accessibility requests or other information you choose to provide;
  • cancellation, no-show, modification, confirmation or reminder information;
  • communications related to the reservation or booking; and
  • technical, audit, security, device, browser, IP address, log or diagnostic information associated with online booking tools.

We use ResOS or other Service Providers to support certain reservation and booking functions, including availability management, booking administration, confirmation messages, reminder messages, guest records, customer support, reporting, security and related operational purposes.

Please avoid including sensitive information in booking notes or special requests unless it is necessary for the reservation or booking. If you provide information about accessibility needs, dietary needs, health-related requests or other sensitive information, we will use that information only as reasonably necessary to administer and support the reservation or booking, provide the requested accommodation or service, respond to your request, maintain appropriate records, and comply with legal obligations.

3.8 Online Store, Orders, Gift Cards and Payments

If you make a purchase, place an order, buy a gift card, or otherwise use our Online Store, we collect the information required to process, fulfill, administer and support the transaction.

The Online Store may permit guest checkout or customer account checkout. If you create a customer account, we may collect and retain account information, login information, order history and related customer profile information.

Depending on the transaction, the information we collect or process may include:

  • name, billing name and contact information;
  • email address and phone number;
  • billing address;
  • pickup information, if pickup is offered or selected;
  • gift card purchase information, gift card recipient information and gift card redemption information;
  • products, services, quantities, prices, taxes, discounts, coupons, order notes and order history;
  • payment status, refund status, transaction identifiers and payment provider identifiers;
  • account login information, if you create an account or log in during checkout;
  • fraud prevention, security, device, browser, IP address, technical log and diagnostic information; and
  • communications related to your order, refund, gift card, support request or transaction.

Payments are processed using Stripe or other payment processors we may use from time to time. Complete payment card numbers are processed by Stripe or the applicable payment processor and are not stored by the Company in WooCommerce or WordPress.

WooCommerce may be used to operate our Online Store and to maintain order records, customer records, customer account records, cart and checkout information, gift card records, refund records and related transaction history.

Stripe may receive and process transaction information and payment information as required to complete or support payments, refunds, fraud prevention, dispute handling, chargebacks and related payment services. This may include information such as your name, email address, phone number, billing information, transaction amount, transaction date, payment status, refund status, chargeback information, payment identifiers and related transaction details.

3.9 Dartsee Lanes and Interactive Dart Activities

If you use the Dartsee Lanes or related interactive dart services at our premises, Personal Information may be collected, used or processed by us, Dartsee or our Service Providers to operate the dart lane experience, maintain game functionality, support customer service, provide player features, and administer tournaments, statistics, media, memory pages and related entertainment functionality.

The physical Dartsee Lanes are owned or operated by us under Play! Gaming & Entertainment, The Social YGK or another applicable operating name. However, the software, cloud services, mobile features, player account functionality, game statistics, media features, tournament features, QR-code session sharing, memory pages, my.dartsee.com functionality and related technical services are provided and managed by Dartsee.

Depending on how you use the Dartsee Lanes and Dartsee-related services, this information may include:

  • player or session identifiers;
  • anonymous or registered usernames;
  • name, email address, profile picture, login information or social login information, if you choose to register or log in;
  • game statistics, scores, match history, session activity, tournament activity and player performance information;
  • profile information and account information associated with Dartsee Mobile, my.dartsee.com or other Dartsee-controlled services;
  • photos, profile pictures, short front-camera video snippets, memory pages, session summaries and other media generated through the Dartsee experience;
  • QR-code-based sharing links, shared session pages, media links or similar player experience features;
  • customer support information related to Dartsee Lane use; and
  • technical information such as device information, system logs, browser information, IP address, diagnostic information and usage information.

Some Dartsee features may allow information, scores, media, memory pages or session summaries to be viewed or shared through links, QR codes, mobile features or web-based Dartsee services. You should only use these features if you are comfortable with the related information being made available through those sharing methods.

Dartsee may process Personal Information in accordance with its own privacy policy and applicable terms. Where Dartsee provides services to us, Dartsee processes information for the purpose of operating and supporting the Dartsee Lanes and related services. Where you create a Dartsee account, use Dartsee Mobile, access my.dartsee.com, participate in Dartsee tournaments, use Dartsee sharing features, or otherwise interact directly with Dartsee-controlled services, Dartsee’s own privacy policy and terms may also apply.

Depending on the context, Dartsee may act as a Service Provider to us for venue-based lane functionality and/or as an independent data controller for Dartsee-controlled accounts, Dartsee Mobile, my.dartsee.com, tournaments, memory pages, QR-code sharing, login services and cloud services.

Requests to access, correct, delete, restrict or otherwise exercise privacy rights in relation to Dartsee-controlled data must be submitted directly to Dartsee at data@dartsee.com.

4. Purposes of Collection and Use

We collect and use Personal Information only for legitimate purposes, which can include:

  • conducting and managing charitable gaming on behalf of OLG;
  • verifying identity, age and prize eligibility;
  • meeting regulatory and compliance obligations imposed by OLG and AGCO;
  • meeting applicable AML obligations, including record keeping, patron monitoring, risk mitigation and reporting requirements under PCMLTFA, where applicable;
  • investigating and responding to incidents, fraud, theft, safety issues, misconduct or violations of gaming rules;
  • operating and improving our Charitable Gaming Centre, Website, reservation and booking services, Online Store, social media presence and related services;
  • operating, administering and supporting Gaming Supplier systems, On-Premises Programs, Omni Rewards, reward redemptions, affiliate or program tracking, validation, reconciliation, fraud prevention, dispute handling, repayment, reimbursement, audit and related transaction administration;
  • administering reservations, bookings, event bookings, availability, confirmations, reminders, modifications, cancellations, no-shows, customer service, reporting, security and related operational records;
  • operating and administering the Online Store, including guest checkout, customer accounts, order processing, gift card sales, payment processing, refunds, chargebacks, customer service, accounting, tax, reconciliation, fraud prevention and security;
  • operating, administering and supporting Dartsee Lanes and related interactive dart activities, including scoring, player sessions, statistics, tournaments, Dartsee Mobile, my.dartsee.com, optional profiles, media features, memory pages, QR-code sharing, customer support, troubleshooting and system security;
  • administering and moderating social media interactions, social media pages, social media competitions, contest entries, winner selection, eligibility verification, prize administration, releases, content moderation and related promotional activities;
  • maintaining records of purchases, reservations, bookings, orders, gift cards, payments, refunds, disputes, rewards, redemptions, validations, program activity and customer communications for legal, accounting, operational, audit and business purposes;
  • providing customer service and responding to inquiries;
  • measuring and improving the performance of marketing and outbound Referral Links;
  • measuring advertising performance, referral activity, Website usage and promotional content performance through Analytics and Marketing Tools;
  • administering surveys, promotions and contests;
  • communicating with you about our products, services, promotions, surveys and contests, where permitted by law;
  • honouring your choices regarding marketing communications;
  • protecting the safety and security of patrons, visitors, employees, contractors, systems and premises;
  • detecting, preventing and investigating fraud, abuse, unauthorized activity, technical issues or security incidents;
  • maintaining business records, audit records, accounting records and operational records;
  • enforcing our legal rights and complying with legal obligations; and
  • any other purpose permitted or required by applicable law.

5. Disclosure of Personal Information

We may disclose Personal Information only as permitted or required by law.

5.1 Disclosures to OLG and AGCO

We may share information with OLG and AGCO as required to:

  • support regulatory oversight and audits;
  • comply with reporting and record-keeping obligations;
  • investigate incidents or suspected breaches of gaming requirements;
  • verify prize claims;
  • support AML, security, responsible gambling or compliance processes; or
  • support other regulatory or legal processes.

5.2 Disclosures to Law Enforcement and Other Authorities

We may disclose Personal Information to Law Enforcement or other authorized authorities when:

  • required by law, court order, subpoena or warrant;
  • necessary to investigate or report suspected fraud, theft, threats to safety or other unlawful activity;
  • necessary to support enforcement of trespass or exclusion orders;
  • necessary to respond to emergencies or public safety concerns; or
  • otherwise permitted or required by applicable law.

5.3 Service Providers

We may use Service Providers to support functions such as:

  • Website hosting and operation;
  • email hosting and communication;
  • analytics and marketing measurement;
  • advertising, analytics, pixel, conversion measurement, audience measurement and marketing performance services;
  • IT, security and infrastructure support;
  • storage and backup;
  • Gaming Supplier systems, equipment, software, content, reporting, validation, support and related on-premises gaming or entertainment services;
  • On-Premises Program administration, affiliate or program tracking, reward validation, redemption support, reconciliation, fraud prevention, dispute handling, repayment, reimbursement and related program services;
  • reservation, booking, availability, guest record, confirmation, reminder, cancellation, no-show, customer communication and related support services;
  • Online Store operation, cart, checkout, customer accounts, guest checkout, order tracking, gift card administration and e-commerce administration;
  • payment processing, fraud prevention, refunds, chargebacks, dispute handling and payment reconciliation;
  • accounting, tax, receipt, invoicing, order fulfillment and customer support systems;
  • Dartsee Lane operation, interactive dart services, scoring, game statistics, player sessions, tournaments, Dartsee Mobile, my.dartsee.com, player profiles, media features, memory pages, QR-code sharing and related support;
  • social media page administration, social media competition administration, content moderation, social media communications, prize administration and promotional support;
  • customer service, communications and support ticket management; and
  • security, monitoring, troubleshooting and technical support.

These Service Providers may include ResOS, Dartsee, Gaming Suppliers, WooCommerce, Stripe, website hosting providers, payment processors, analytics providers, advertising measurement providers, Social Media Platforms, email providers, IT support providers, program partners and other vendors that help us provide the Service.

Service Providers may be located inside or outside Canada, including in the United States of America, Germany, Hungary, the European Union or other jurisdictions, depending on their systems, sub-processors and service locations.

Service Providers are provided only with the information necessary to perform their services and are required to protect Personal Information in accordance with applicable laws and contractual obligations.

5.4 Business Transactions

If we are involved in a prospective or completed business transaction such as a merger, acquisition, financing, reorganization, insolvency, receivership or sale of all or part of our business or assets, Personal Information and other information we have collected may be shared with or transferred to one or more third parties as part of that transaction, subject to appropriate confidentiality protections and continued safeguards for the Personal Information.

5.5 No Sale of Personal Information

We do not sell or trade Personal Information.

6. Cross-Border Data Storage

Website hosting, email hosting, analytics data, advertising measurement data and technical logs associated with our online presence may be stored on servers located outside Canada, including in the United States of America and Germany. Personal Information stored or processed in those jurisdictions may be subject to the laws of those jurisdictions as well as Canadian law.

Personal Information associated with in-hall charitable gaming operations is stored on systems located in Canada, in accordance with applicable OLG and AGCO requirements.

Personal Information associated with Gaming Suppliers, On-Premises Programs, Omni Rewards, reward validation, program tracking, redemption administration, fraud prevention, reconciliation, repayment, reimbursement, dispute handling, support requests and related technical logs may be processed or stored by Gaming Suppliers, CasinoTime Inc., program partners or other Service Providers inside or outside Canada, depending on the applicable system, service provider and program.

Personal Information associated with reservations, bookings, event bookings, guest records, booking notes, confirmations, reminders, modifications, cancellations, no-shows, support requests and related technical logs may be processed or stored by ResOS or other Service Providers inside or outside Canada, depending on the applicable system, service provider and configuration.

Social media content, comments, direct messages, contest entries, winner information, platform engagement information and related communications may be processed or stored by Social Media Platforms or social media Service Providers outside Canada.

Personal Information associated with Online Store orders, guest checkout, customer accounts, gift cards, payments, refunds, fraud prevention, dispute handling, customer support and related technical logs may be processed or stored by WooCommerce, Stripe or other Service Providers outside Canada.

Personal Information associated with Dartsee Lanes, Dartsee accounts, Dartsee Mobile, my.dartsee.com, tournaments, game statistics, session data, profile data, media features, memory pages, QR-code sharing, support requests and related technical logs may be processed or stored by Dartsee or its service providers outside Canada.

Where Personal Information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is processed or stored.

7. Retention of Personal Information

We retain Personal Information only for as long as necessary to:

  • meet legal, regulatory and audit requirements;
  • satisfy obligations imposed by OLG and AGCO;
  • comply with applicable AML and record-keeping obligations;
  • administer charitable gaming operations;
  • administer Gaming Supplier systems, On-Premises Programs, Omni Rewards, reward validation, redemptions, affiliate or program tracking, fraud prevention, reconciliation, repayment, reimbursement, disputes, accounting and audit records;
  • administer reservations, bookings, guest records, confirmations, reminders, modifications, cancellations, no-shows and customer support;
  • administer Online Store orders, gift cards, payments, refunds, disputes and customer support;
  • administer social media interactions, contests, promotions, prize fulfillment, eligibility verification, releases, content moderation, fraud prevention and related records;
  • support Dartsee Lane operations, subject to Dartsee’s own retention practices for Dartsee-controlled systems;
  • manage incidents, investigations and operational needs;
  • maintain accounting, tax, business and audit records;
  • prevent fraud, maintain security and protect legal rights; and
  • fulfill any other purpose permitted or required by applicable law.

Retention periods vary depending on the type of information and applicable legal, regulatory, contractual and operational requirements. When information is no longer required, it is securely destroyed or anonymized where appropriate.

Records associated with Gaming Suppliers, On-Premises Programs, Omni Rewards, reward validation, redemption administration, affiliate or program tracking, fraud prevention, reconciliation, repayment, reimbursement, disputes, accounting and audit records are retained for as long as reasonably necessary to administer the applicable program, validate transactions, prevent fraud or misuse, resolve disputes, maintain accounting and audit records, comply with legal or regulatory obligations, and protect our legal and business interests.

Reservation and booking records, including records managed through ResOS or other booking systems, are retained for as long as reasonably necessary to administer reservations and bookings, provide customer service, manage disputes, maintain security, support business records, comply with legal obligations and protect our legal and business interests.

Online Store order, gift card, payment, refund, chargeback, accounting and tax records are generally retained for at least six years from the end of the last tax year to which they relate, or longer where required for legal, regulatory, tax, accounting, audit, dispute, fraud prevention, chargeback, security or business record purposes.

Pending, failed, cancelled, abandoned or incomplete orders may be retained for shorter periods based on our WooCommerce configuration, unless the information is required to complete a transaction, provide customer support, investigate fraud, resolve a dispute, maintain security or comply with legal obligations.

Customer accounts may be retained while the account remains active or as required to preserve related order, gift card, payment, refund, tax, accounting, dispute or legal records. Where appropriate and permitted by law, account or order Personal Information may be deleted or anonymized after it is no longer required.

Social media content, comments, messages, platform interactions and contest-related information may remain available or retained in accordance with the applicable Social Media Platform’s privacy policy, terms, platform settings and technical controls. We may retain copies of social media contest entries, winner records, releases, eligibility verification records, direct messages, moderation records or related communications for as long as necessary to administer the contest or promotion, resolve disputes, verify eligibility, comply with legal or regulatory requirements, prevent fraud, maintain business records or protect our legal rights.

Dartsee Lane and Dartsee-related records may be retained by Dartsee in accordance with Dartsee’s own privacy policy and service configuration. Because Dartsee manages the cloud services associated with the Dartsee Lanes, requests to access, correct, delete, restrict or otherwise exercise privacy rights in relation to Dartsee-controlled data must be submitted directly to Dartsee at data@dartsee.com.

8. Your Choices and Updating Information

You may contact us at service@playgamingentertainment.com to:

  • update or correct certain Personal Information we hold about you;
  • request access to certain Personal Information we hold about you;
  • request that we delete Personal Information, subject to our legal, regulatory, contractual and operational obligations to retain certain records; and
  • opt out of receiving promotional communications from us.

We may ask you to provide sufficient information to verify your identity before we act on your request.

If you opt out of promotional communications, we may still send you non-promotional communications relating to your participation in charitable gaming activities, On-Premises Programs, Omni Rewards, reservations, bookings, Online Store transactions, gift cards, customer service requests, regulatory notices, safety matters or other service-related messages.

For information associated with Gaming Suppliers, On-Premises Programs, Omni Rewards or other third-party reward, validation or program systems, we may need to coordinate with the applicable supplier, program partner or third party to respond to access, correction, deletion or other privacy requests. Certain records may need to be retained for legal, regulatory, accounting, audit, fraud prevention, dispute, repayment, reimbursement or business record purposes.

For information associated with reservations or bookings, including information processed through ResOS or another booking system, we may need to coordinate with the applicable Service Provider to respond to access, correction, deletion or other privacy requests. Certain records may need to be retained for legal, accounting, audit, dispute, security or business record purposes.

For Online Store, gift card and payment information, we may need to retain certain records for legal, tax, accounting, refund, fraud prevention, dispute, chargeback or business record purposes. We may also need to coordinate with Stripe, WooCommerce or other Service Providers to respond to certain requests.

For social media content, you may also be able to delete your own posts, comments or messages, or adjust your settings through the applicable Social Media Platform. If you want to request removal of content you submitted to us through social media, including photos, videos, posts, comments or messages, you may contact SocialMedia@playgamingentertainment.com or service@playgamingentertainment.com. Some content may continue to exist on Social Media Platforms or in third-party systems based on platform functionality, sharing, caching, legal requirements or the actions of other users.

For information associated with Dartsee Lanes, Dartsee Mobile, my.dartsee.com, tournaments, memory pages, QR-code sharing, profile information, media features or other Dartsee-controlled services, privacy requests must be submitted directly to Dartsee at data@dartsee.com. We may assist by directing you to Dartsee, but Dartsee is responsible for handling requests relating to data held in Dartsee-controlled systems.

9. Security Measures

We use reasonable administrative, technical and physical safeguards to protect Personal Information against loss, theft, unauthorized access, disclosure, copying, use or modification. These safeguards may include:

  • secure server environments and access controls;
  • password-protected systems and restricted access to sensitive information;
  • firewalls, monitoring and other security tools;
  • controls and safeguards for CCTV systems;
  • access restrictions for operational, payment, customer support and administrative systems;
  • vendor management and contractual safeguards for Service Providers;
  • staff procedures and training related to privacy and security; and
  • physical security measures at our premises.

No system can be guaranteed to be completely secure, but we take appropriate steps to reduce risks to a reasonable level.

Complete payment card numbers are processed by Stripe or the applicable payment processor and are not stored by the Company in WooCommerce or WordPress.

10. Protection of Minors

Our Charitable Gaming Centre and related services are intended for individuals 19 years of age or older. Any person who provides Personal Information to us through any part of the Service represents that they are at least 19 years old.

If we become aware that a minor has provided Personal Information to us, we will take steps to delete such information where appropriate and permitted by law.

Some services, features or activities may be subject to additional age restrictions, eligibility requirements, rules or terms.

11. Third-Party Websites, Platforms and Services

Our Website may contain links to websites or online services operated by third parties. We may also interact with you through Social Media Platforms or provide services that rely on third-party platforms, Gaming Suppliers, reservation and booking providers, program partners or Service Providers. These third-party websites, platforms and services are not under our control, and we are not responsible for their content, security, privacy practices, terms, settings or technical controls.

If you follow a link to a third-party site, interact with us through a Social Media Platform, use a third-party-supported service, or participate in a program that involves a third-party platform or program partner, any information you provide or make available may also be governed by that third party’s privacy policy and terms, not only this Privacy Policy. We encourage you to review the privacy policies, terms and settings of any websites, platforms or services you use.

Where services are offered under The Social YGK or another Operating Name with its own privacy policy, that privacy policy applies to those services. Shared premises, personnel, vendors, systems or operational processes may still be administered by the Company.

Certain third-party services may be integrated into or used to support the Service, including Gaming Suppliers, CasinoTime Inc., program partners, ResOS, WooCommerce, Stripe, analytics providers, advertising measurement providers, Social Media Platforms, Dartsee, hosting providers, email providers and other Service Providers. These providers may process information in accordance with their own privacy policies, terms and applicable legal obligations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our Website, and the “Effective Date” and version number at the top of the policy will be updated accordingly.

Your continued use of our Website, Charitable Gaming Centre, On-Premises Programs, Omni Rewards, reservations, bookings, Online Store, Social Media Platforms, Dartsee Lanes or related services after changes are posted will signify your acceptance of the revised policy, subject to applicable law.

13. Legal Disclaimer

The Service and the Website are provided on an “AS-IS” and “AS-AVAILABLE” basis, without any warranty of any kind, to the fullest extent permitted by law. Due to the nature of internet technologies and systems, we do not guarantee and do not represent that there will be error-free performance with respect to the privacy or security of Personal Information.

To the fullest extent permitted by applicable law, we will not be liable for any indirect, incidental, consequential, special or punitive damages arising out of or relating to the use or release of Personal Information, even if we have been advised of the possibility of such damages. We are not responsible for events beyond our reasonable control.

Nothing in this section limits any rights you may have under applicable privacy laws that cannot be limited or waived by contract.

14. Contact Information

If you have questions about this Privacy Policy or our handling of Personal Information, you may contact:

Privacy Officer / General Manager

Paul Martin Construction Co. Ltd.
Operating as Play! Gaming & Entertainment

1600 Bath Road
Kingston, Ontario, Canada
K7M 4X6

Email: service@playgamingentertainment.com

Phone: (613) 634-5527

For privacy requests relating to Dartsee-controlled systems, including Dartsee Lanes, Dartsee Mobile, my.dartsee.com, Dartsee accounts, Dartsee memory pages, Dartsee media features, Dartsee tournaments or Dartsee-controlled cloud services, contact Dartsee directly at:

Email: data@dartsee.com